Returns & Exchanges

At Stateside Brands, we strive for 100% satisfaction with every order; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the shipping packaging, ensuring the shipping label is visible for verification.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photographic evidence.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to determine if a replacement or refund is eligible.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh replacement shipment or issue a full refund to your original payment method.